Call Center Agent(s)
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Call Center Agent(s)
Location: Denver, CO (Tech Center).
Essential Duties and Responsibilities: Follow a structured call process; Answering inbound telephone calls (averaging 45-60 calls per day); Identify qualified prospects for consultation; Provide prospects with general information about dental implants and company services; Gather demographic information for scheduling, follow-up and future marketing activities; Close qualified prospect for a consultation appointment; Enter all data about prospect’s information into call management software; Confirm all consultation appointments with follow-up and reminder calls to prospect 24 hours prior to visit; Track all call activity including sources of calls, number of calls, referring provider, and results; Maintain the daily logs and review board; Initiate follow-up calls to prospects that called but did not schedule; Send information packets to scheduled prospects prior to visit; Address caller needs in timely fashion, answer questions, set scheduled consultation.
Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must be engaging and have the ability to fulfill the requirements listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Ability to overcome objections; Demonstrated sales, marketing and customer service skills; Ability to work a flexible schedule; Able to educate consumers on products and services; Engaging and friendly; excellent interpersonal skills; Build strong business relationship; High school diploma required, college degree preferred; Ability to work in a stressful environment and maintain a pleasant demeanor; Three years’ experience in inside sales, tele-sales, customer service, hospitality, service industry or an equivalent call center environment required; Telephone experience required; Advanced oral and written communication skills; Dental/medical knowledge preferred; Strong organizational skills; Must be a team player; Commitment to providing excellent customer service; Basic computer skills, strong keyboarding skills and knowledge of software including Microsoft Word, Excel, Power Point.